Frequently Asked Questions
and Terms & Conditions

If we don't answer your question in the
section below, please contact us

Bookings & Availability

Yes, at present there is a minimum number of students required, and if not met, there are several options. We can:

  • push back the start and finish date by one week
  • change to a different timeslot if convenient for the student
  • keep your credit for a future date (to be used within 1-year)
  • transfer your booking to someone else, to be used within 1-year – we would be happy to provide a gift card

If neither of these options are convenient, we can arrange for a full refund.

Once the minimum number of students is reached, the timetable on the website will indicate that the course has been confirmed. Otherwise, if the course has to be postponed, the school will contact you to discuss options. This will happen no later than 2 days before the start date of your course.

You can enrol in a course by the second week at the latest, depending on availability. Please contact us to arrange your spot as you won’t be able to book online after the start date. The price for the course will remain the same. You will be given the chance to make-up for the first lesson if possible in a parallel running course.

Yes, we can even send through a gift card to be printed out😊

Please see below in the Terms and Conditions

Course Information

Classes are limited to a maximum of 10 students, so that lessons are more personalised.

Yes, all course materials are included in the fees.

If you are not sure which class to choose contact us and we will arrange a short informal placement test either face to face or on the phone.

We teach a standard Spanish at our school. Just for context, Spanish is spoken in over 20 countries, so naturally there’ll be variations in accent, vocabulary and some grammar among speakers, however, they all understand each other – similar to the differences between Australian, American and British English. Our teachers might have slightly different accents, but no matter where they’re from, they’ll explain these differences and make sure you’ll be understood wherever you go.

Teachers will mainly be speaking Spanish throughout the lesson, as we want students to have as close to an immersion experience as possible. However, dependent on the course level, grammatical explanations and more complex concepts may be given in English as teachers need to make sure students can easily follow the ideas being taught.

If possible, we will offer you a chance to make up the lesson you missed on another course running in parallel. Otherwise, you can contact your teacher so that details of the content covered in class and the homework set can be sent to you by email.

Please discuss this with your teacher within the first two weeks, and if agreed to, you may be shifted to a higher (or lower) level. If no suitable courses are available you may choose either to postpone your course or get a full refund.

We will try our best not to cancel the class, providing a qualified relief teacher. If a relief teacher is not available the class will have to be cancelled and the course will be extended by one week.

Terms & Conditions

Public Holidays

No lessons will take place on public holidays. The finishing date of the course will be adjusted accordingly.

Booking and Payment

Once full payment has been received, you will be sent a confirmation email to confirm your booking.

Cancellations and Refunds

Due to small class sizes, and the requirement to meet the minimum number of students for a course to go ahead, the following conditions and timeframes have been determined to be suitable for cancellations and refunds:

  • 1 week or more before the start date by 9am (for example if your course starts on a Monday, then the cuttoff is the previous Monday at 9am):
    • We can offer you a full refund of your course during this time, or you can reschedule to a later start date (valid within 6 months).
  • Less than 1 week before the start date after 9am (for example if your course starts on a Monday, then after 9am on the previous Monday):
    • We cannot offer a refund during this time, but you can transfer your enrolment to another course for no extra fee (valid within 6 months). Enrolments are also transferable to other people, so we would be happy for you to gift your spot to a friend or family member.
  • We cannot offer any refunds at all where cancellations are made on the start date or once the course has already started.
  • Those who do not attend the rest of their course after the lessons have started cannot claim for a refund at any later stage.

Once classes start, the course is not deferrable or transferrable. The exception to this is when it has been agreed that the student needs to move up or down a level.

Where the minimum number of students for a course is not met there are several options. We can:

  • push back the start and finish date by one week
  • change to a different timeslot if convenient for the student
  • keep your credit for a future date (to be used within 1-year)
  • transfer your booking to someone else, to be used within 1-year – we would be happy to provide a gift card

If neither of the options are convenient, we can arrange for a full refund.