Yes, at present there is a minimum number of students required, and if not met, there are several options. We can:
If neither of these options are convenient, we can arrange for a full refund.
Once the minimum number of students is reached, the timetable on the website will indicate that the course has been confirmed. Otherwise, if the course has to be postponed, the school will contact you to discuss options. This will happen no later than 2 days before the start date of your course.
This will depend on each particular case. Please contact us to to discuss and to arrange your spot as you won’t be able to book online after the start date.
Yes, we can even send through a gift card to be printed out😊
We don’t do pro rata payment as our classes are small and once the spots are allocated and the course is confirmed, we need to pay for room hire, teacher wages, etc. and it wouldn’t be sustainable for us. But we offer FIFO packs for students that travel a lot and are planning to miss a few lessons of the course.
Classes are limited to a maximum of 12 students, so that lessons are more personalised.
Yes, all course materials are included in the fees.
Students are sent the course booklet in a PDF file, which they can choose to bring to class in their device or print at home.
If you are not sure which class to choose contact us and we will arrange a short informal placement test either face to face or on the phone.
We teach a standard Spanish at our school. Just for context, Spanish is spoken in over 20 countries, so naturally there’ll be variations in accent, vocabulary and some grammar among speakers, however, they all understand each other – similar to the differences between Australian, American and British English. Our teachers might have slightly different accents, but no matter where they’re from, they’ll explain these differences and make sure you’ll be understood wherever you go.
Teachers will mainly be speaking Spanish throughout the lesson, as we want students to have as close to an immersion experience as possible. However, dependent on the course level, grammatical explanations and more complex concepts may be given in English as teachers need to make sure students can easily follow the ideas being taught.
If possible, we will offer you a chance to make up the lesson you missed on another course running in parallel. Otherwise, you can contact your teacher so that details of the content covered in class and the homework set can be sent to you by email.
Please discuss this with your teacher within the first two weeks, and if agreed to, you may be shifted to a higher (or lower) level. If no suitable courses are available you may choose either to postpone your course or get a full refund.
We will try our best not to cancel the class, providing a qualified relief teacher. If a relief teacher is not available the class will have to be cancelled and the course will be extended by one week.
No lessons will take place on public holidays. The finishing date of the course will be adjusted accordingly.
Booking and Payment
Once full payment has been received, you will be sent a confirmation email to confirm your booking.
Cancellations and Refunds
For private classes:
We have a 24 hour cancellation/rescheduling policy.
For group classes:
Due to small class sizes, and the requirement to meet the minimum number of students for a course to go ahead, we cannot offer any refunds at all where cancellations are made on or after the course start date.
Those who do not attend the rest of their course after the lessons have started cannot claim for a refund at any later stage.
Once classes start, the course is not deferrable or transferrable. The exception to this is when it has been agreed that the student needs to move up or down a level.
Where the minimum number of students for a course is not met there are several options. We can:
If neither of the options are convenient, we can arrange for a full refund.