Our group courses require a minimum of five students to run. If a course does not reach the minimum enrollment, we may postpone the start date by one week to allow additional enrollments or, if this is not possible, cancel the course.
If your course is affected, we will contact you and offer one of the following options:
We will always do our best to find a suitable alternative before cancelling a course.
If there are any changes to your course, we will contact you directly. Otherwise, please assume it is going ahead as planned.
Students can enroll right up until the course starts, even on the same day.
Yes, we can even send through a gift card to be printed out 
Please see below in the Terms and Conditions
As our classes are intentionally kept small, we are unable to offer pro- rata fees for group courses. Once a course has been confirmed, costs such as room hire and teacher wages are committed regardless of attendance.
If you expect to miss several lessons, we recommend one of our FIFO-friendly course options, which are designed to provide greater flexibility for students who travel regularly or have changing schedules.
Classes are limited to a maximum of 12 students, so that lessons are more personalised.
Yes, all course materials are included in the fees.
Students are sent the course booklet in a PDF file, which they can choose to bring to class on their device or print at home.
If you’re not sure which class is right for you, contact us and we will arrange a short, informal phone assessment to help determine the most suitable level.
We also offer free trial lessons, giving you the opportunity to experience a class before enrolling. Simply get in touch and we’ll be happy to arrange one for you.
Yes, we offer free trial lessons, giving you the opportunity to meet the teacher, experience our teaching style, and make sure the class is the right fit for you.
We teach a standard, internationally understood form of Spanish. As Spanish is spoken in more than 20 countries, there are naturally some differences in accent, vocabulary and expressions, much like the differences between Australian, American and British English.
Our teachers may have different accents depending on where they are from, but they all teach the same standard Spanish and will explain any important regional variations as they arise.
Teachers will mainly be speaking Spanish throughout the lesson, as we want students to have as close to an immersion experience as possible. However, dependent on the course level, grammatical explanations and more complex concepts may be given in English as teachers need to make sure students can easily follow the ideas being taught.
As a courtesy, we offer students the opportunity to make up a missed lesson by attending a parallel class, subject to availability. We are happy to provide this service free of charge for occasional absences. While we do our best to accommodate missed lessons whenever possible, the availability of make-up lessons might be limited.
But if you miss a lesson, your teacher will be happy to provide the homework notes so you can keep up with the course content. Simply contact your teacher directly.
IMPORTANT: If you know in advance that you will be have to miss more than one lesson during the course, we recommend considering one of our FIFO-friendly course options or discussing your circumstances with us before enrolling so we can help you choose the most suitable option
No worries at all! Have a chat with your teacher so you can be moved to a higher (or lower) level. This happens a fair bit, so it’s not a problem at all.
If no suitable courses are available you may choose either to postpone your course or get a full refund.
We will try our best not to cancel the class, providing a qualified relief teacher. If a relief teacher is not available the class will have to be cancelled and the course will be extended by one week.
Public Holidays
No lessons take place on public holidays. When a public holiday falls during a course, the course end date will be adjusted accordingly.
Bookings and Payments
Your place in a course is confirmed once full payment has been received. A confirmation email will be sent to you once your booking has been processed.
Private Lessons
Private lessons are subject to a 24-hour cancellation and rescheduling policy. Cancellations or requests to reschedule made with less than 24 hours’ notice will incur the full lesson fee, except in cases of illness.
Group Classes
Due to our small class sizes and the minimum enrolment requirements needed for courses to run, we are unable to offer refunds for cancellations made on or after the course start date.
Students who choose not to attend all or part of a course after it has commenced are not eligible for a refund.
Group class fees are not transferable and cannot be applied as credit towards private lessons.
Once a course has commenced, enrollments cannot be deferred or transferred to another course. The only exception is where it has been agreed that a student should move to a different level.
Make up lessons
As a courtesy, we offer students the opportunity to make up a missed lesson by attending a parallel class, subject to availability. We are
happy to provide this service free of charge for occasional absences. While we do our best to accommodate missed lessons whenever possible, the availability of make-up lessons might be limited.
If you know in advance that you will be unable to attend more than one lesson during a course, we recommend considering one of our FIFO-friendly course options or discussing your circumstances with us before enrolling.
Students who miss a lesson can request the homework and lesson notes from their teacher to help them keep up with the course content.
Courses with Insufficient Enrollments
Our group courses require a minimum of five students to run. If a course does not reach the minimum enrollment, we may postpone the start date by one week to allow additional enrollments or, if this is not possible, cancel the course.
If your course is affected, we will contact you and offer one of the following options:
We will always do our best to find a suitable alternative before cancelling a course.
